Frequently Asked Questions

Everything you need to know about your TLO Outdoors order.

What is your standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply ensure the apparel is unworn with original tags attached and contact our support team to initiate a return or exchange.

How should I care for my TLO Outdoors apparel?

To maintain the quality of our fabrics and prints, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid ironing directly on graphic designs.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach our outdoor community worldwide in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress.